FAQ - Korelas Masterpies b2b

How do you produce your products?

We believe that Industrial production is resulting in greater quantities but blander tastes, and the family ones are harder to find. We are an exception to the trend! Our creations are 100% handmade, and they are made using high quality ingredients. For more information, visit: https://www.korelas.com/en/about

Why choose Korelas Masterpies?

Top quality ingredients are never enough in gastronomy. To make even the finest pie is just not enough for us. Look at our menu (differentiated recipes, appetizing new flavors etc.). We use the art of pie making to create a whole new world of taste. We use our tradition as a solid foundation for creativity!

Can I purchase your products over the telephone?

Our B2B site (www.korelasb2b.com) was built for helping our customers order our creations as quickly and as effortlessly as possible. If for any reason you cannot complete your order through our platform, please feel free to contact us at +30 24610 30530. We will be more than happy to help with your order.

The item I’m looking for is out of stock. When will it be available?

If a product you wish to buy is not currently available, you can place your order, and we will make sure you will ship them as soon as possible. If you have more questions about a specific product, please contact us at info@korelasb2b.com or at +30 24610 30530.

How do I know that my order was placed?

Once you’ve placed your order, you’ll receive a confirmation email with the details of your order. Please review the information to make sure it’s correct. If you don’t see the email within a few minutes of placing the order, check your spam or other folders

I made a mistake in my order. How can I fix it?

In case of any problem, please contact our Customer Care team through:

The Contact Us form found on our site
Sending an email at info@korelasb2b.com
Calling us at +30 24610 30530.

Where do Korelas Masterpies ship?

We ship to all regions of the European Union. Shipping costs are calculated based on location and order size. In case you are not a EU resident, and you want to purchase our products, please contact us at info@korelasb2b.com or at +30 24610 30530.

I just placed my order. When will it ship?

We need 2-5 business days to prepare your order. Your order will be shipped as soon as possible and will arrive at your facilities depending on the shipping method you chose.